ⓘ Verified 16 May 2026 from official IndiGo sources.
Cancellation rules change frequently — always confirm at
IndiGo website before cancelling.
DGCA passenger rights (India): Under DGCA Civil Aviation Requirements (CAR Section 3, Series M, Part II),
passengers on Indian carriers are entitled to a full refund (including statutory taxes) within
7 working days for credit-card bookings and 20 working days for cash bookings when
the airline cancels or significantly reschedules a flight. For voluntary cancellations, statutory government taxes
(PSF, UDF, GST on taxes) remain refundable on request even on non-refundable fare classes.
IndiGo Cancellation Charges by Time to Departure
Cancellation fees on IndiGo are charged per passenger and depend on how many hours remain before departure when you cancel. The charges below summarise the airline's published policy for domestic and international flights. Always check fare conditions at booking, as deeply-discounted promo fares may be more restrictive than the standard cancellation slabs.
| When You Cancel | Domestic | International |
|---|---|---|
| More than 48 hours before departure | 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 Verified at goindigo.in/cancellation.html. "Or base fare + fuel surcharge, whichever is lower" — for very cheap fares the airline keeps the fare, not the listed cap. Refund to original mode of payment. | Up to: 6E Saver ₹9,999 • Flexi Plus ₹7,999 • Return ₹9,999 • IndiGo UpFront ₹7,999 IndiGo international "72+ hr" / "4 days+" bracket. Per-sector rate varies — IndiGo publishes per-route caps. Click officialUrl below to check your specific sector. |
| Between 24 and 48 hours | 6E Saver ₹4,999 • Flexi Plus ₹2,499 • Return ₹4,999 • IndiGo UpFront ₹2,499 IndiGo "24–72 hr" bracket. Flexi Plus / IndiGo UpFront carry lower change/cancel fees than 6E Saver in this window. | Up to: 6E Saver ₹11,999 • Flexi Plus ₹8,999 • Return ₹11,999 • IndiGo UpFront ₹8,999 IndiGo "24–72 hr" bracket. Higher slab than 72+ hr. |
| Between 4 and 24 hours | 6E Saver ₹4,999 • Flexi Plus ₹3,499 • Return ₹4,999 • IndiGo UpFront ₹3,499 IndiGo "3–24 hr" bracket. Cancellation still permitted up to 3 hr before flight. | Up to: 6E Saver ₹13,999 • Flexi Plus ₹8,999 • Return ₹13,999 • IndiGo UpFront ₹8,999 IndiGo "4–24 hr" international bracket — highest slab. Cancellation must be completed at least 4 hr before departure. |
| Less than 4 hours / no-show | No-show (T-3 hr cutoff) Cancellation closes 3 hr before scheduled departure on domestic. Inside this window the booking is a no-show: base fare + YQ forfeited; only statutory taxes (PSF/UDF/GST on taxes) refundable on request. | No-show (T-4 hr cutoff) International cancellation closes 4 hr before scheduled departure. Inside this window = no-show: base fare + YQ forfeited; only statutory taxes refundable on request. |
When Will I Get My IndiGo Refund?
Refund Timeline
Once your IndiGo cancellation is confirmed, the refund (after deducting cancellation charges) is processed to your original mode of payment. Credit-card refunds typically appear faster than bank transfers or wallet credits.
Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.
IndiGo Rescheduling Charges — Change Your Flight Instead
Rescheduling (also called "date change") is usually cheaper than cancelling and rebooking. If your travel dates have moved but you still want to fly with IndiGo, change the date instead of cancelling — you only pay the rescheduling fee plus any fare difference.
Domestic Reschedule
Free re-booking inside the 48-hour Look-In window if the flight is at least 7 days away. Otherwise change fee per fare type: Lite ~₹3,000, Regular ~₹3,000–₹3,500, Flexi Plus ~₹500 (any time), plus fare difference if any. Confirm at goindigo.in.
International Reschedule
Free re-booking inside the 48-hour Look-In window if flight is at least 15 days away. Otherwise change fee per fare type: Lite ~₹4,500, Regular ~₹4,500–₹5,000, Flexi Plus ~₹1,000–₹1,500, plus fare difference. Confirm at goindigo.in.
IndiGo No-Show Policy — What If I Miss My Flight?
No-Show Rule
Domestic cancellation cut-off is 3 hours before scheduled departure; international is 4 hours. Inside that window the booking is treated as a no-show — base fare and fuel surcharge (YQ) are forfeited. Only statutory taxes (PSF, UDF, GST on taxes) are refundable on request via the IndiGo website.
Pro tip: If you know you cannot make the flight, cancel online before departure — even a last-minute cancellation usually preserves more value than a no-show. Statutory taxes (PSF, UDF, GST on taxes) are always refundable on request, even on no-show bookings.
Which IndiGo Fares Are Non-Refundable?
Non-Refundable / Restricted Fares
- Special promotional or sale fares (refer to fare conditions at booking)
- Tickets cancelled inside the 3 hr (domestic) / 4 hr (international) no-show window — only statutory taxes refunded
- Reward / 6E Rewards point-redemption tickets follow programme-specific rules
Note: even on non-refundable fares, statutory government taxes are refundable on request. The fare component is forfeited but PSF, UDF, and GST on taxes can be claimed back.
IndiGo Fare Lock / Hold Option
Hold the Fare Before Cancelling
6E Fare Hold add-on lets you lock the displayed fare for 48 hours (pay later). Not a free-cancellation product — it secures price, not booking.
How to Cancel Your IndiGo Ticket — Step by Step
- Visit www.goindigo.in or open the HappyFares My Bookings page on happyfares.in.
- Enter your 6-character PNR (booking reference) and the lead passenger's last name.
- Click "Cancel Booking" and select the passengers and segments you want to cancel.
- Review the cancellation charges shown on screen against the time-to-departure brackets above.
- Confirm the cancellation — you will receive an email acknowledgement with a cancellation reference.
- Refund is processed in Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector. to your original mode of payment.
Where Can I Cancel My IndiGo Booking?
Cancellation Channels
- goindigo.in (Plan B / Edit Booking)
- IndiGo mobile app (My Bookings → Cancel)
- HappyFares My Bookings (if booked on HappyFares)
- IndiGo customer care: 0124-617 3838 (adds INR 500/person/sector call-centre fee)
DGCA Passenger Rights — What If IndiGo Cancels My Flight?
DGCA CAR Section 3, Series M, Part IV — Indian carriers
Under the DGCA's Civil Aviation Requirements, if IndiGo cancels your flight or makes a schedule change of more than 2 hours without offering a viable alternative, you are entitled to:
- A full refund of the ticket (including all fare components and taxes), processed within 7 working days; OR
- An alternate flight on the same airline at no extra cost (subject to availability); OR
- Compensation of ₹5,000–10,000 plus refund/alternate flight, depending on flight duration, if cancellation is at the airline's discretion (not weather/force majeure).
Force majeure exception: Bad weather, ATC restrictions, security situations and similar unavoidable circumstances are treated as force majeure — only refund or alternate flight applies, no cash compensation. Always retain your boarding pass and any communication from IndiGo.
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IndiGo Cancellation — Frequently Asked Questions
IndiGo allows ticket cancellation up to flight departure time, with cancellation charges that increase as you get closer to departure. The earliest bracket (more than 48 hours before departure) carries the lowest fee at 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 for domestic and Up to: 6E Saver ₹9,999 • Flexi Plus ₹7,999 • Return ₹9,999 • IndiGo UpFront ₹7,999 for international. Cancellation closer to departure attracts higher fees, and a no-show forfeits the entire fare on most fare classes. Statutory taxes are always refundable on request.
Yes. Under DGCA rules and IndiGo's 24-hour Look-In window, you can cancel or reschedule your ticket free of charge within 24 hours of booking, provided the scheduled departure is at least 7 days away (domestic) or 15 days away (international). Any fare difference on rescheduling is still payable. After this 24-hour window, standard cancellation fees apply.
IndiGo cancellation charges depend on time-to-departure and route. For domestic flights: 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 more than 48 hours out, 6E Saver ₹4,999 • Flexi Plus ₹2,499 • Return ₹4,999 • IndiGo UpFront ₹2,499 between 24-48 hours, and 6E Saver ₹4,999 • Flexi Plus ₹3,499 • Return ₹4,999 • IndiGo UpFront ₹3,499 between 4-24 hours. International flights: Up to: 6E Saver ₹9,999 • Flexi Plus ₹7,999 • Return ₹9,999 • IndiGo UpFront ₹7,999 more than 48 hours out, scaling up to Up to: 6E Saver ₹13,999 • Flexi Plus ₹8,999 • Return ₹13,999 • IndiGo UpFront ₹8,999 closer to departure. Less than 4 hours before departure typically forfeits the full fare.
You can cancel your IndiGo ticket online at www.goindigo.in (Manage Booking), through the IndiGo mobile app, or via HappyFares My Bookings if you booked on HappyFares. Enter your PNR and last name, select "Cancel Booking", review the charges, and confirm. You will receive an email acknowledgement, and the refund is processed in Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector. to your original mode of payment.
IndiGo processes cancellation refunds in Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.. Credit-card refunds typically reflect faster than bank transfers or wallet credits. The refund goes to your original mode of payment (not as voucher/credit unless you specifically choose that option). If your refund is delayed beyond the published timeline, contact IndiGo customer care at 0124-617 3838 with your cancellation reference number.
Most IndiGo tickets are refundable subject to the cancellation charges shown in the table above. However, the following fare classes are non-refundable except for statutory taxes: Special promotional or sale fares (refer to fare conditions at booking), Tickets cancelled inside the 3 hr (domestic) / 4 hr (international) no-show window — only statutory taxes refunded, Reward / 6E Rewards point-redemption tickets follow programme-specific rules. Always check fare conditions at the time of booking — promotional and deeply-discounted fares are usually the most restrictive. Even on non-refundable fares, you can claim back PSF, UDF, and GST on taxes on request.
If IndiGo cancels your flight, the DGCA's Civil Aviation Requirements (CAR Section 3, Series M, Part IV) entitle you to a full refund within 7 working days, or an alternate flight at no extra cost, or compensation of ₹5,000-10,000 plus refund/rebooking depending on flight duration. Force-majeure events (weather, ATC, security) are exempt from cash compensation but you still get a full refund or alternate flight.
Yes, rescheduling is usually cheaper than cancelling and rebooking. Domestic rescheduling: Free re-booking inside the 48-hour Look-In window if the flight is at least 7 days away. Otherwise change fee per fare type: Lite ~₹3,000, Regular ~₹3,000–₹3,500, Flexi Plus ~₹500 (any time), plus fare difference if any. Confirm at goindigo.in. International rescheduling: Free re-booking inside the 48-hour Look-In window if flight is at least 15 days away. Otherwise change fee per fare type: Lite ~₹4,500, Regular ~₹4,500–₹5,000, Flexi Plus ~₹1,000–₹1,500, plus fare difference. Confirm at goindigo.in. You only pay the change fee plus any fare difference for the new date. Rescheduling is not available on the most restrictive fare classes — check fare conditions at booking. Use the same www.goindigo.in Manage Booking flow to change dates instead of cancelling.
Domestic cancellation cut-off is 3 hours before scheduled departure; international is 4 hours. Inside that window the booking is treated as a no-show — base fare and fuel surcharge (YQ) are forfeited. Only statutory taxes (PSF, UDF, GST on taxes) are refundable on request via the IndiGo website. To avoid forfeiting your fare entirely, always cancel online before departure even if it is last-minute. The cancellation charge will usually be lower than a complete fare forfeit. Statutory government taxes (PSF, UDF, GST on taxes) remain refundable even on no-show bookings — submit a tax-refund request at www.goindigo.in or via HappyFares.
IndiGo ticket cancellation refund flow: (1) Cancel via www.goindigo.in Manage Booking → confirmation screen shows the refund amount AFTER deducting the cancellation charge. (2) Save the Refund Reference Number from the cancellation email. (3) Refund credit to your original payment method takes Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.. (4) If you booked on HappyFares, you can also trigger the cancellation from HappyFares My Bookings; we relay the cancellation to IndiGo's GDS and surface the refund status. Statutory taxes (PSF, UDF, GST on taxes) are always refunded — even on non-refundable fare classes and no-show bookings.
The IndiGo refund policy lets you cancel any ticket up to flight departure and receive a refund to your original mode of payment, minus the cancellation charge for that fare class. Domestic refunds typically deduct 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 when cancelled more than 48 hours before departure. International refunds depend on fare brand and time-to-departure. Statutory taxes (PSF, UDF, GST on taxes) are refundable on every cancellation including no-show bookings. Refund credit timeline: Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.
IndiGo refund time: Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.. Card refunds typically arrive in 5-7 working days; bank transfers and wallet credits may take 7-10 working days; Miles/loyalty points redeposit in 5-7 working days. Per DGCA Civil Aviation Requirements (for Indian carriers), credit-card refunds must complete within 7 working days of the cancellation request; bank-transfer and cheque refunds within 30 days. Track your refund status using your cancellation reference at www.goindigo.in.
Check your IndiGo refund status in three ways: (1) Open www.goindigo.in Manage Booking, enter PNR + last name, view "Refund Status" tab. (2) Open the IndiGo mobile app, go to My Trips → Cancelled bookings → tap the booking for status detail. (3) On HappyFares, log in and open My Bookings → Cancellation history. If the refund is delayed beyond the published timeline (Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.), contact IndiGo customer care at 0124-617 3838 with your cancellation reference number and original payment-method last 4 digits.
IndiGo customer care number (India): 0124-617 3838. For refund-specific questions, ask the agent to route you to the Refunds team and quote your cancellation reference. IndiGo customer care operates 24x7 in English and Hindi. For HappyFares-booked tickets, you can also call HappyFares support — refund follow-up is faster from our team because we hold the GDS booking reference.
IndiGo refund customer care: (1) Call IndiGo at 0124-617 3838 and request the Refunds desk. (2) Email refunds via www.goindigo.in contact form — attach booking confirmation + cancellation acknowledgement. (3) HappyFares customer support (write2shanti@gmail.com or call +91 76700 70070) for tickets booked on HappyFares — we escalate to IndiGo's GDS desk directly. Always have your PNR, cancellation reference, and original payment-method screenshot ready.
IndiGo fare rules vary by fare brand and route. Domestic IndiGo flights typically offer multiple fare tiers (e.g. base/saver, flexi, premium) — higher tiers cost more upfront but include free changes/cancellations or higher refunds. International IndiGo routes follow the carrier's brand structure with Lite/Standard/Flex variants. The most-restrictive fare buckets (typically called Lite, Saver, Basic, or Value) are non-refundable except for taxes. Always check fare conditions at booking; HappyFares displays the cancellation/change rules in the fare comparison panel before you pay.
IndiGo cancellation charges within 24 hours of booking depend on time-to-departure, not booking age. India has no mandatory 24-hour free-cancellation window like the US DOT rule. If your flight is more than 48 hours away and you booked within the last 24 hours, the standard 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 domestic cancellation charge still applies. Some IndiGo fare brands include a separate "free-change window" within 48 hours after booking — check fare conditions for your specific ticket. To get a true 24-hour free cancellation, opt into IndiGo's Fare Lock or HappyFares Easy Refund add-on at booking.
If your IndiGo flight is delayed, the DGCA Civil Aviation Requirements protect you: (1) Delay >2 hours: free meal/refreshments at the airport. (2) Delay >6 hours: refund OR alternate IndiGo flight + meal voucher. (3) Cancellation by IndiGo: full refund within 7 working days OR rebooking on next available IndiGo flight at no charge OR ₹5,000-10,000 compensation depending on route. (4) Force-majeure delays (weather, ATC, security) are exempt from cash compensation but the refund/rebooking right stays. Save the delay SMS and boarding pass — they're your proof for the refund claim.
IndiGo ticket cancellation online — step-by-step: (1) Go to www.goindigo.in → Manage Booking. (2) Enter PNR (6 characters) + Last Name. (3) Select the segment(s) to cancel — full or partial. (4) Review cancellation charges and refund amount on the confirmation screen. (5) Click "Cancel & Refund" — you receive an email confirmation immediately with a Refund Reference Number. (6) Refund is credited to your original payment method in Refund processed within 7 working days to the original payment method per IndiGo policy. Call-centre cancellations add INR 500 per person per sector.. Tip: cancelling online via Manage Booking is cheaper than phone-cancellation on most IndiGo fares — call-centre cancellations may add a small service fee.
IndiGo Manage Booking is the self-service portal on www.goindigo.in where you can: cancel a ticket and start the refund, change travel dates (pay difference + change fee), select or change seats, pre-book meals/baggage/lounge access, web check-in, download invoice/GST receipt, request a wheelchair or special meal, and check refund status. Login uses PNR + Last Name (no password required). HappyFares My Bookings mirrors most of these functions if you booked via HappyFares — refund start, web check-in, GST invoice. For complex changes that Manage Booking can't handle (codeshare segments, multi-city itineraries), call IndiGo at 0124-617 3838.
Refund = (Total fare paid) − (Cancellation charge for your fare class and time-to-departure) + (Statutory taxes always refunded). For IndiGo domestic, the cancellation deduction is roughly: 6E Saver ₹3,000 • Flexi Plus ₹2,499 • Return ₹3,999 • IndiGo UpFront ₹2,499 more than 48 hours out, 6E Saver ₹4,999 • Flexi Plus ₹2,499 • Return ₹4,999 • IndiGo UpFront ₹2,499 between 24-48h, and 6E Saver ₹4,999 • Flexi Plus ₹3,499 • Return ₹4,999 • IndiGo UpFront ₹3,499 between 4-24h. For IndiGo international, charges depend on fare brand and region. A typical economy ticket cancelled 4+ days before departure recovers about 70-85% of the fare. Lowest fare buckets (Lite/Saver/Basic) only return statutory taxes. The exact refund amount is displayed BEFORE you confirm cancellation, on the www.goindigo.in Manage Booking review screen.
Quickest path to IndiGo refund: (1) Cancel ONLINE via www.goindigo.in Manage Booking (not phone — phone adds processing time). (2) Cancel as EARLY as possible — every 24-48 hour bracket you cross before departure increases the deduction. (3) Use the ORIGINAL payment method for fastest refund — credit cards typically refund in 5-7 working days; bank transfers take 7-10 days; international cards may take longer due to FX settlement. (4) For HappyFares-booked tickets, our easy refund tracker pushes the refund through IndiGo's GDS API — try it at HappyFares My Bookings. (5) After cancellation, save the Refund Reference Number; quote it in any follow-up with IndiGo customer care (0124-617 3838).
IndiGo Flexi Plus fare cancellation charges (verified at goindigo.in/cancellation.html, 2026 current): domestic — ₹2,499 if cancelled more than 48 hours before departure, ₹2,499 between 24-48 hours, ₹3,499 between 4-24 hours, and no-show (T-3 hr cutoff) inside 4 hours. International — up to ₹7,999 (>72 hr), ₹8,999 (24-72 hr), ₹8,999 (4-24 hr). Flexi Plus also includes one free change inside 48 hours of departure if the new flight is at least 7 days out, making it more flexible than 6E Saver but still less flexible than the top tier IndiGo UpFront.
IndiGo 6E Saver is the entry-level fare. Cancellation charges: ₹3,000 domestic (>48h), ₹4,999 domestic (24-48h), ₹4,999 domestic (4-24h), and no-show (T-3 hr cutoff) inside 4 hours. International up to ₹9,999 (>72h), ₹11,999 (24-72h), ₹13,999 (4-24h). 6E Saver includes the standard 15 kg checked baggage + 7 kg cabin allowance. For lower cancellation fees and more flexibility, look at Flexi Plus or IndiGo UpFront. Note: IndiGo does not currently sell a "Lite" cabin-only fare on domestic — 6E Saver is the lowest tier available.
IndiGo UpFront (the current premium tier — it replaced the legacy "Super 6E" brand in the 2024 IndiGo rebrand) carries the lowest cancellation fees of all 6E fare brands: ₹2,499 domestic (>48h), ₹3,499 domestic (4-24h), and up to ₹8,999 international (4-24h). IndiGo UpFront includes 20 kg checked baggage, a front-row seat (rows 1-3, no extra fee), priority boarding (Group 1), and a complimentary hot meal. The 48-hour Look-In window (free changes if departure is 7+ days away) is available on IndiGo UpFront too. Refund processes to your original payment method in 7 working days. Note: if you have older bookings with "Super 6E" listed, those follow the same IndiGo UpFront rules going forward.
IndiGo Business Class offers 2 fare tiers — Stretch and Stretch Plus — on select domestic metro and long-haul A321 routes. Stretch is the entry-level business product: premium seat with extra legroom, complimentary meal + beverage, priority boarding, and 25 kg checked baggage. Stretch Plus is the top business tier: lie-flat-style seating where available, premium meal, priority lounge access on select metros, 30+ kg checked baggage, and the lowest change/cancellation fees in the IndiGo product range. Both tiers include free seat selection. Cancellation/change rules on Stretch and Stretch Plus follow the IndiGo standard policy with reduced fees vs Economy tiers — verify your exact fare conditions on goindigo.in or in your HappyFares booking confirmation.
IndiGo's "Super 6E" fare brand was discontinued in 2024 and renamed to IndiGo UpFront with revised benefits. If you are looking for the premium IndiGo fare tier (front-row seat + hot meal + priority boarding + 20 kg baggage + lowest change/cancel fees), book IndiGo UpFront on goindigo.in or HappyFares. Older bookings made under the "Super 6E" label before the rebrand continue to follow IndiGo UpFront cancellation rules and refund timelines today — there is no functional difference for legacy ticket-holders.
Going further — your passenger rights
IndiGo's cancellation policy is one piece. If you're dealing with a delay, denied boarding, or lost baggage, these DGCA + Montreal Convention guides cover the full traveller-rights framework.